System management

Nowadays business processes cannot be managed without computer systems. The existing and new properties and processes in business environments have an ever-growing pressure on IT organisations to conform to demands.

For example, the following demands are common in business environments:

• Management of very quick changes
• Financial considerations
• Security and reliability aspects
• Management of global, even intercontinental, relations

Due to technological development IT organisations are able to deal with new challenges, created by business opportunities, more easily and accurately than before. However, it means that the shops of the company depend more on its IT systems; therefore, the errors of these IT systems are more threatening to business processes. But nowadays, when the reliable, constantly available and safe IT services require standardised, firm technological background, technology on its own is not enough. The refinement of processes and human resources (expertise, roles, and responsibilities) are at least as important.

In the portfolio of its services, Delta Informatika Zrt. provides the products of two big manufacturers, HP OpenView and Microsoft System Center. These products mean the best options for the supervision and operation of the IT systems of the clients.

The Microsoft model consists of two frameworks that complement each other: Microsoft Operation Framework (MOF) and Microsoft Solution Framework (MSF).

• MOF contains recommendations on how to plan, introduce and operate IT processes that support critical business services and options.
• The main concerns of MSF are software development and installation processes. It is based on firm standards just like MOF

Microsoft System Center is a product family which Microsoft considers the perfect option for the supervision and operation of IT systems. The product family was created on the basis of the MOF recommendations. It provides an option for companies for the supervision of efficiency and availability; for the management and installation of software updates; for the storage, saving and recovery of data; for the supervision of operation processes; for the management of problems; and for the production of reports.